We strongly believe that the personal information of our customers should not be shared with the third party without the prior consent or request from the customer. Privacy is the right of an individual and at Gaia Fresh Application the information of the customer such as contact no., email, addresses etc. is used only for the internal purpose and not for sale.
Your contact information is stored in our database and is only used to contact you during the course of your stay with us for sharing the status of your orders with us and for announcement of our latest deals and news etc.
We at Gaia Fresh Application condemn the unauthorized breach and misuse and/or disclosure of the personal information of the customer and we have strict guidelines and high security features to prevent the same. Any changes in our ‘Privacy Policy’ will be posted here on the website.
The visitor on our website please take a note that your name, email address and other personal information submitted on our website may be stored with us and may also appear on the website. Like other platforms our server log files also receives general information such as IP address of the visitor, cookie etc.
For the financial transactions by credit card Gaia Fresh Application uses a 3rd party secure payment gateway provided by “Easebuzz” and the credit card details are ‘not stored’ on Gaia Fresh Application , instead the information is securely stored and encrypted with Payment Gateway.
"We", "Us", "Our" shall mean Gaia Fresh ("Company"),. "Terms", "Terms and conditions", "Policy", "T&C" shall mean the entire Agreement and all parallel policies that you agree to in mutual agreement by using our Website. "You", "Your", "User" refers to the user of the Website. "User" is anyone who is visiting, accessing, browsing or placing an order through the Website and also includes Vendors who sell their products and services through the website. "Content" refers to any text, image, graphic, video, audio, or all forms of data which are made available on the website.
(a) "Seller/Vendor" shall be any person or entity who is registered with the company and shall list its
product(s) on the website with the intention to sell the product(s) through the website.
(b) "Buyer/Customer" shall be any person, natural or legal, who shall place the order on the website for the products listed on the website after providing the necessary documents asked for on the Website.
Gaia Fresh allows users to purchased their dairy products requirements and make payments through a
reloadable Gaia Fresh wallet on our platform.
Your use of the website and services and tools are governed by these terms and conditions ("Terms of Use") as applicable to the Website, including the applicable policies which are incorporated herein. If you transact on the website you shall be subject to the policies that are applicable to the website for such transaction. By mere use of the website you shall be contracting with us and these terms and conditions including the policies constitute your binding obligations with the Company.
When you use any of the services offered through www.gaiadairy.com (http://www.gaiadairy.com), you will be subject to the rules, regulations, policies and all applicable terms and conditions which shall be deemed to be incorporated into and be a part and parcel of these terms of use. We reserve the right, at our sole discretion to change, modify, add or delete, any or all parts of this terms of use without any intimation to you. It shall be your responsibility to revisit the terms of use and acquaint yourself with any changes that may be made. Your continued use of the site after such changes have been made shall be deemed to be an acceptance of the revised policies.
Browsing, accessing or otherwise using the site indicates your agreement to all the terms and conditions under these terms of use. By impliedly or explicitly accepting these terms of use, you also accept to be bound by Company's policies as amended from time to time.
Users above the age of 18 and competent to contract as per the laws of the Union of India shall be entitled
to use the Website and avail of the offers and services provided therein. To register, you must provide
your true and correct information as requested while registering. If you are a minor and wish to use the
website, You may do so through your legal guardian and the company reserves the right to terminate
your account on knowledge of you being a minor and using the membership of the site.
The company may further, in its discretion terminate or end the relationship with any User with or
without furnishing reasons for the same.
Further, you are solely responsible for protecting the confidentiality of your username and password and
any activity under the account will be deemed to have been done by you. In the event you provide us
with false and inaccurate details or the company has reasonable reasons to believe you have done so, We
hold the rights to permanently suspend your account.
By using this website, it is deemed that you have consented to receiving calls, autodialed and/or prerecorded message, calls and e-mails from us on the mobile/telephone number/e-mail ID provided by you while accessing the website. This includes contacting you through information received from and through other parties. The use of this website is also your consent to receive SMS's from us at any time we deem fit. This consent to be contacted is for purposes that include but not limited to providing timely information of the order confirmation, dispatch and delivery details.
You may also be contacted by service providers and sellers with whom we have entered into a contract
in furtherance of our rights, duties and obligations under this document and all other policies followed by
us.
The sharing of the information provided by you will governed by the privacy policy and we will not give
out such contact information of yours to third parties not connected with the Website.
1. From time to time, our team may post comments or articles. These articles are the intellectual
property of the company and you are prohibited from posting, re producing, publishing, changing,
editing such articles. In the event you have a problem with any article so posted, you may report the
same via mail and we may look into it. We are under no obligation to remove such articles and the
final decision lies with us.
2. We are not in any way liable to you, for any loss arising to you from activities that include but are
not limited to our negligence, breach of contract, intellectual property infringement, breach of laws,
etc.
3. From time to time, our website/app will have external links connected to other websites of
developers. We in no way endorse these websites. We are in no way liable for the information found
on those websites. External websites may have their own policies and we in no way are responsible for
any loss or damage cause by the same to you. You are advised to use your own discretion in the
navigation and use of external sites.
4. Price of the products listed in app can be changed without prior notice. Please visit app and check the rates for updates.
You understand that the contract is a bipartite contract between you and the seller using the payment
facility offered by Gaia Fresh, and you shall pay the transaction price through the Gaia Fresh wallet that
shall be linked to your account.
Our focus is complete customer satisfaction. In the event, you are displeased with the goods &services provided, we will refund back the money, provided the reasons are genuine and proved after investigation and please read the policy regarding cancellation & refund.
Such refund is time barred and in case you do not raise a refund claim using website features within the stipulated time, you would be ineligible for a refund.
Any cancellation of booking can be done before cron time i.e 7.55 pm. After cron time cancellation will not be accepted.
Any credit or points through any promotional activity, offer or scheme provided by us, earned by the customer are non-refundable, non-transferrable.
On the cancellation of recharge, only 50% of amount will be refunded.
These terms of service may be modified from time to time to deliver better services or to intimate users of the modified terms. It shall be the obligation of the user to acquaint himself or herself with the modified terms of service.
A decision not to act against any user for any improper conduct does not prevent the website from acting in any future case against the same or other users.
All disputes will attempt to be resolved amicably by mediation or negotiation, following which they shall be referred to binding arbitration. The arbitration board is to comprise three members. One is to be appointed by us, one by you, the user and the third member is to be nominated by the two appointed members by mutual consent between them. The award as the outcome of the arbitration is final and binding on the parties and there shall be no further remedy available to both parties. The arbitration
proceedings will take place in the english language and will be situated in Raipur. If the dispute cannot
be resolved by arbitration, it shall be referred to the courts in Raipur.
Any grievances, issues, queries, complaints or information that you wish to communicate to us can be
Sent on gaiafresh@vamaadairy.com.