Refund policy

At Vamaa Dairy, customer satisfaction is of utmost importance to us. Once an order is
confirmed, we do not accept return or refund requests. However, we understand that
exceptional circumstances may arise, and in the following cases, we are happy to provide a fair and prompt resolution:

1. Damaged Product

If your product arrives damaged, we are happy to offer a replacement. Please follow the steps below:

• Notify us within 2 days of delivery by emailing customercare@vamaadairy.com.

• Your email must include:

  • Order number

  • Image of the invoice

  • One image of the outer box

  • Two clear images of the damaged product

  • An unboxing video clearly showing the damage

• If the order contains multiple items, only the damaged item(s) will be replaced.

• Replacements will be processed within 7 to 10 working days after review.

• Our team will respond within 24–48 hours and provide full support throughout the process.

2. Missing Product

If an item is missing from your order:

• Notify us within 1 day of delivery by emailing customercare@vamaadairy.com.

• Please include the following:

  • Order number

  • Image of the invoice

  • One image of the outer box

  • Two clear images of the opened package

  • An unboxing video showing all items received

• While we do not offer refunds, the missing item will be shipped promptly after verification.

• Our team will respond within 24–48 hours and ensure complete assistance.

3. Spoiled Product

If the product appears to be spoiled or unfit for consumption:

• Notify us within 1 day of delivery via customercare@vamaadairy.com.

• Please include:

  • Order number

  • Date of manufacture/packaging

  • Clear images or video showing the issue

• Each case will be reviewed carefully. Replacements will be offered based on the findings of our investigation.

• Our team is committed to providing a fair and timely resolution, responding within 24–48 hours.